1. Scope
This Privacy Policy applies to the BondingKeyz website, mobile applications, customer and partner accounts, booking services, support channels and related communications. It does not govern third-party services under their own policies.
2. Information we collect
Account and profile information
Name, mobile number, email, age confirmation, city, profile photo, role, bio, language, lifestyle or preference information you choose to provide.
Partner verification information
Identity and eligibility documents, selfies, profile evidence, bank or payout details and verification status. Sensitive evidence is limited to authorised review and compliance purposes.
Booking and communication information
Selected service, partner, date, time, duration, meeting location, instructions, booking status, in-app messages, support tickets, reviews and safety reports.
Device and technical information
Device type, operating system, app version, IP address, logs, notification token, authentication events and diagnostic information used to secure and operate the service.
3. How we use information
- create and secure accounts and verify mobile numbers;
- show suitable services and partner profiles;
- process booking requests, payments, refunds and payouts;
- enable in-app chat and booking notifications;
- conduct partner identity, fraud and safety reviews;
- respond to support requests and resolve disputes;
- improve reliability, accessibility and user experience; and
- meet tax, accounting, regulatory and legal obligations.
5. Payment information
Customer payments are processed through Razorpay. Razorpay receives the information needed to offer and process payment methods. BondingKeyz receives transaction identifiers, status, amount and limited payment metadata but does not store complete card numbers, CVVs, UPI PINs or banking passwords.
Partner subscriptions are handled by Apple App Store or Google Play under their own privacy practices.
6. Data retention
We retain information for as long as needed to provide the service and meet legitimate business, safety, accounting and legal requirements. Account data may be retained while the account is active. Transaction, refund, fraud and dispute records may be retained for the legally required period after account closure.
Information no longer required is deleted, anonymised or securely isolated, subject to backup cycles and legal holds.
7. Your privacy choices
Subject to applicable law, you may request access, correction, deletion, consent withdrawal or a copy of certain personal information. You may manage notification permissions in your device settings and marketing choices in the app.
Some information cannot be deleted immediately where retention is required for payment, fraud, safety, dispute or legal purposes. We will explain any applicable limitation.
8. Security
We use technical and organisational safeguards appropriate to the nature of the information, including access control, encrypted transport, session protection and operational monitoring. No online system is completely risk-free. Keep your password and OTPs private and report suspected misuse promptly.
9. Children
BondingKeyz is intended only for adults aged 18 and above. We do not knowingly permit minors to create accounts. Contact us if you believe a minor has provided personal information.
10. Changes to this policy
We may update this policy when our services, technology or legal obligations change. We will publish the updated version and effective date here and provide additional notice where required.
11. Contact and grievances
For privacy questions, requests or grievances, email hello@bondingkeyz.com with the subject “Privacy Request”.
We may need to verify your identity before completing a request.