1. No physical shipping
Shipping is not applicable. BondingKeyz does not offer physical products, courier delivery or postal shipping. No shipping fee or tracking number is generated.
2. Booking confirmation
A service booking is created digitally in the BondingKeyz app. The customer reviews the selected partner, service, date, start time, duration, meeting point and final amount before payment.
A payment status or booking reference alone may not mean the partner has accepted the request. The current booking status in the app is the authoritative confirmation.
3. How the service is delivered
The selected partner provides professional companionship in person at the date, time and public meeting point agreed in the confirmed booking. Both people should use in-app chat for coordination and changes.
BondingKeyz does not provide transportation, home delivery, medical assistance or emergency response as part of the service.
4. Delays, changes and no-shows
If either person expects a delay, they should notify the other through in-app chat as soon as possible. Material changes to the service, duration or meeting point should be agreed before the booking starts.
Partner cancellations qualify for a full refund. Customer cancellations and no-shows are handled under the Cancellation and Refund Policy.
5. Service area
Current service availability depends on the locations shown in the BondingKeyz app, initially including supported areas of Bengaluru, Karnataka, India. A service is available only where a matching partner and valid time slot are shown.
6. Delivery support
For problems with a confirmed booking, use in-app support or email hello@bondingkeyz.com with the booking reference. Support hours are Monday–Saturday, 10:00 AM–7:00 PM IST.